F.A.Q

Frequently Asked Questions

Welcome to our FAQ page! Here we address the most regular inquiries we receive. If we haven't addressed your inquiry, or you have another concern, please reach out to us at info@grenadachocolate.com and we'll do our best to respond in a timely manner.

GENERAL FAQ
Orders & Chocolate Subscriptions

  • What’s your return policy?
  • *See our shipping section* If you have an issue with our chocolate purchased from an independent retailer, please contact the retailer directly regarding their refund policy.
  • If I’m not satisfied, should I ship the product back to Grenada Chocolate Company?
    Due to the nature of our for-consumption product, we do not accept returns on chocolate. 
  • What if there’s an issue with my order?
    If you’ve experienced any issues with your order, please reach out to us at  info@grenadachocolate.com within 30 days of purchase and we’ll be happy to resolve the issue.
    Due to the nature of our for-consumption product, we do not accept returns on chocolate.
  • Which payment methods do you accept?
    We accept all major credit cards
  • How long will it take for my chocolate to arrive if I order online?
    We typically process orders within 3-5 business days. Sometimes we receive a much larger volume of orders than we anticipate and orders may take a week to process. We appreciate your patience and we do our best to keep you informed!
    Once we’ve shipped your chocolate, you’ll receive an email with tracking information. Please allow 7-10 days from the date of your order for your chocolate to arrive.
  • How do I adjust or cancel my order?
    If you need to make any changes to your order please reply to your order confirmation email as soon as possible. We will do our best to make requested order changes while the order is still processing in our factory. Once it ships out, we can no longer adjust order items or re-route shipments.
  • I have an allergy. Is Grenada Chocolate Company safe for me to eat?
    Our products are gluten-free, dairy-free, and soy-free. Our products are nut-free.
  • Is your chocolate vegan?
    All our bars are vegan.
  • What other certifications do you have?
    Our chocolates are USDA Organic certified, Internationally Ceres certified. 

    Chocolate Care
  • How do I store my chocolate?
    We recommend storing your chocolate in an air-tight container in a cool and dry place. Usually, under those conditions, our chocolate can last longer than our suggested dates, since they are all vegan and aren't made with many ingredients that would cause them to spoil. If you do keep them for longer we would suggest visually inspecting each bar before eating. If the bars look dull and/or have a whitish coating on them it means that they have come out of temper, due to age and temperature/humidity variations. Chocolate that has come out of temper is safe to eat, it will just not be as enjoyable since the texture changes a bit (grainy/crumbly).
  • How long does my chocolate last?
    You will find an “best before“ date on the back label of each of our bars. Typically all our bars were made to last 12 months.
  • Collaborations + Donations
    Who do I contact with a collaboration or donation request?
    Thanks for thinking of us! You can reach out to us at info@grenadachocolate.com with the details of your request.
  • Join Our Team!
     I'm interested in working at Grenada Chocolate Company! How should I move forward?
    If you love chocolate as much as we do and think you’ll make a great addition to our team, please send your resume and a brief cover letter to info@raakachocolate.com. Don’t forget to let us know what position/area you are interested in and why you’d be a great fit!
  • Wholesale
     I'm interested in opening a wholesale account, what do I do?
    Check out our wholesale page to apply for an account.
  • Corporate Orders
     I'm interested in corporate gifting, who do I reach out to?
    Please reach out to info@grenadachocolate.comf or corporate order inquiries.
    More questions?
  • Who can I contact if I have more questions?
    Email info@grenadachocolate.com and we’d be happy to help answer any additional questions!

 

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